1. General

What is Tapestry?

Tapestry combines a very simple tablet application with the online service to help seniors stay connected to their families and the communities in which they live.

How does it work?

Glad you asked! There are several different dimensions to the Tapestry platform. At the heart of Tapestry is the ability to connect with family members who might use a range of today's technologies all with a single Tapestry account. With Tapestry you can, for example, receive photos shared by your children or send them messages.

These capabilities are paired with our super user-friendly iPad or Android tablet app, designed for anyone who doesn't want to constantly keep up with changing technology. The Tapestry app adds a range of other features designed to keep you connected, including a beautiful photo gallery and a simplified messaging system which combines the power of email with a far simpler user interface.

What platforms does Tapestry run on?

Tapestry runs on pretty much any platform you can name. Our tablet app runs on the iPad, iPad Mini and any Android tablet running Android version 4.0 or above. Our phone apps run on the iPhone and Android phones. And if you've got a PC, Mac or pretty much any other computer you can access Tapestry via the Tapestry web site. So you've got no excuses for not getting yourself up and running with Tapestry!

What device do you recommend for seniors?

We find that most people unfamiliar with technology prefer using the iPad to any other device. It is reliable, with a very legible keyboard, easy-to-find home button, good accessibility features and excellent support from Apple. Often other family members or members of the community around them have an iPad too which helps with familiarization and support.

Having said that, the breadth of choice on the Android platform means that some of the tablet options can be very affordable, so we're supporting Android tablets in order to make Tapestry available to anyone no matter what their budget.

What size tablet do you recommend?

Our experience has been that for most seniors, the minimum acceptable tablet size is 10 inches, even if they don't have any issues with vision impairment. Some people are happy to squeak by with a smaller 7 inch tablet, but the experience on devices of this size is much closer to a phone than a tablet, which makes them considerably more difficult to use.

Do my family members need to buy a tablet?

No. They keep on using whatever they already use: laptop, mobile phone, PC, Mac, etc. Tapestry will let you communicate with anyone.

Do my family members have to do anything to use the service?

Family and friends need to register with us prior to sending emails to you via Tapestry.

Signing up is easy and takes about twenty seconds.

If they already have their Tapestry accounts, you can find them by their email addresses or usernames.

Why do my family members and friends need to register?

We strive very hard to make Tapestry totally safe and secure. By asking family and friends to register with us we get to prove they are human, and not a spambot, scambot or anything malicious. It's a simple step that takes less than 20 seconds. We feel that this small inconvenience is well worthwhile if it means helping to keep our users safe.

Can I take a Tapestry tablet with me to show my friends?

Absolutely. Tapestry tablets are easy to carry around and will still show your photos even if you're away from home. We want you to be able to show it off!

How do I get Tapestry?

Signing up is easy and takes about twenty seconds.

To install on your iPad or iPhone, simply install it via the Apple App Store.

To install on your Android phone or tablet, Tapestry can be installed from the Google Play Store.


Can I access more than just Tapestry on my tablet?

Absolutely. The Tapestry app provides a simplified interface for you to make everything easy, but it doesn't prevent you from accessing the full features of the iPad or Android operating system if you wish to. It's the best of both worlds: safety and simplicity along with flexibility and power when you need it.

Can I print email and photos?

At present printing photos from the tablet is not supported. If you'd like us to include this feature in the next version of Tapestry, please vote for it at our Support site.

What languages are supported?

At the moment the only supported language is English.

What type of internet connection do I need?

You will need a wireless internet connection or a mobile 3G connection. If you’re not sure what this means, contact us and we can help.

What if I already have an email address?

Tapestry plays nicely with existing email addresses for both family members and senior users. Notifications of new photos and messages will be sent to your existing email address, but you can use the Tapestry Messaging app to communicate with your family and friends simply, safely and securely.

What operating system do you support?

Tapestry for iPad and iPhone supports iOS version 6 and later.

Tapestry for Android supports Android versions 40 and later.

Tapestry for the web runs in all modern browsers, including Chrome, Safari, Opera and Internet Explorer (version 8 or above).

Do I need to have email address??

No, it’s not necessary to have personal email address. You can create Tapestry account, using email address of someone from your family. This address will be used to help you manage your Tapestry account, for example when you forget your password.

Can I create account for my family members?

You are free to create Tapestry accounts for more than one person. However unique email address must be used to create each account.

What’s my username and why it’s different from my email address?

Your Tapestry username is the way you present yourself to other Tapestry users. We recommend you to use your real name or your family nickname. Thanks to this, your family members will be able to find you easily.

You use your email address to log into Tapestry account. You may also receive email notifications about new messages and events on your Tapestry account.

How much does Tapestry cost?

Tapestry is free of any charges, no matter how many people in your family or community, or how many photos or messages you want to view or share. Invite as many people as you like. Share as many photos as you like. And do it all for free, without worrying about advertising or sacrificing your privacy, security or safety.

Security & Privacy

How do you help keep me safe and secure?

Tapestry will not deliver photos or messages to you unless the sender has already registered them with us and proved that they are human. Even then you need to allow them to communicate with you ... and the Tapestry system makes it very easy for you to manage who you know. We use secure connection (SSL) to keep your sensitive information sent across the Internet secret, so that only the intended recipient can understand it.

Do I need to worry about software updates?

Both iOS and Android let you configure Tapestry to update automatically, so you never need to worry about software updates.

What kind of emails will you send me?

We will use your email address to keep you informed of any changes to Tapestry service, such as updates or new features. We will also send you system messages, for example to reset your password.

We will never send you any marketing information or other unwanted emails. You can be sure Tapestry respects your privacy and don’t share your email address with any third parties.

When I post something, who can see it?

All contents you share on Tapestry may be seen only by you and your Tapestry contacts. Using Tapestry, you may be sure, your post and photos won't be seen by anyone you don't know.

Who can find me on Tapestry?

Your family and friends may find you on Tapestry using your email address or your username.

Can minors also use Tapestry?

Tapestry is easy to use and safe tool that helps users communicate with their families and friends. Minors can use Tapestry without any restrictions. However, we recommend parents to control their children activity in Internet.

Getting Help

Where can I find help?

All Tapestry users have access to Tapestry Support, the place to go for all help, documentation, answers to technical questions and community support. We'll try our best to answer any question you have!

How do I report a bug?

All Tapestry users can report bugs and other defects via Tapestry Support.

How do I submit feedback?

All Tapestry users can submit feedback via Tapestry Support.

2. Troubleshotting

Login & Password

How do I log into my Tapestry account?

To log into your Tapestry account on your computer, open your web browser and go to

Click Log in in right top corner on the page. Then enter your email and password. Click Log in.

I can't log in.

Don't know your username or password? Reset it, by clicking Forgot your password? link.

Note: Reset link will be sent to the email address used to create your Tapestry account.

How do I log out of Tapestry?

To log out of Tapestry, click Menu button on Tapestry home page. Select Settings from the menu displayed. You will be redirected to your settings page. Then click Logout in left down corner of the page.

How do I reset my password?

If you are not logged in, go to and click Log in in top right corner of the page. Then reset your password by clicking Forgot your password? link.

Note: Reset link will be sent to the email address used to create your Tapestry account.

If you are logged in to your Tapestry account, click Menu button on Tapestry home page. Select Settings from the menu displayed. You will be redirected to your settings page.

Enter your new password into Change your password field. Confirm it by clicking Save changes.

I'm not receiving the email to reset my password.

If you are missing emails from Tapestry, please check your email account's Spam or Junk folder to ensure the message was not filtered. If the message was filtered, you may find an option to 'Mark as good' or 'Add sender to white-list.' This will aid in receiving future emails from us.

If you can’t find the message, please contact Tapestry Support.

What is the minimum password strength and how can I make my password strong?

When you create a new password, make sure that it's at least 6 characters long. Try to use a complex combination of numbers, letters and punctuation marks.

If you see a message letting you know the password you entered isn't strong enough, try mixing together uppercase and lowercase letters or making the password longer.

The password you create should be easy for you to remember but hard for someone else to figure out. For extra security, your Tapestry password should be different from the passwords you use to log into other accounts.

Manage Your Account

How do I change my Username?

You can change your name or add another name (ex: nickname, maiden name) in few simple steps.
Click Menu button on Tapestry home page. Select Settings from the menu displayed. You will be redirected to your settings page.
Enter your new Username and confirm changes by clicking Save changes.

Note: Other Tapestry users may find you by using your Tapestry name. Introduce yourself so they can recognise you easily.

My Tapestry

How does Tapestry news feed work?

You can display your news feed by clicking My Tapestry on Tapestry home page. News feed includes photos, links and notices from your family and friends. Most recent post are displayed on top of the page. To find older content from you and your Tapestry contacts, simply scroll the page down.

When I post something, who can see it?

All contents you share on Tapestry may be seen only by you and your Tapestry contacts. Using Tapestry, you may be sure, your post and photos won't be seen by anyone you don't know.

How can I easily find a pictures on Tapestry?

Browsing photos on Tapestry is easy, no matter if you look for specific photo or want to see all your collection. Go to the Tapestry home page and click Albums. You’ll be redirected to the Albums Page.

Now, select which way to browse is the most convenient for you.
All Photos - display all photos posted by you and your Tapestry contacts.
Favourites - display all photos you have marked as liked.
People - browse photos from your contacts.
Date - browse photos by share date.

How does link sharing work?

The link I want to share doesn’t work

How do Tapestry notices work?

You may use notices to share news and important information with your family and friends. It may be meeting invitation, greetings or cooking recipe - anything that you find important and interesting.

To share link, click My Tapestry on your home page. Then, click Add (+) and select Notice from dropdown menu. Edit your notice and publish it by clicking Post.

How can I delete my contents from Tapestry?

You can easily remove all your contents from Tapestry.

Click the photo, link or notice you want to delete to display it in full view. Then, click Delete. in top right corner of the page. Your content will be removed from Tapestry immediately.

Note: Contents you delete, can’t be restored. You can’t also remove any photos, links or notices added by other tapestry users.

How do I comment on something I see on Tapestry?

To comment on something, click it to display in full view. Then click Comment in top right corner of the page. Type your comment in the field displayed and click Add to publish it.

How do I delete or edit a comment I posted?

Once you post your comment, you can’t change it or delete it.

Who can like or comment on things I post?

Only your Tapestry contacts may comment on your photos, links or notices. When you share your contents with selected group of your contacts, it may me commented only by members of this group.

What does it mean to "Like" something?

Clicking heart symbol below a post on Tapestry is an easy way to let people know that you enjoy it. When you „like” any post, heart symbol turns pink.

How do I unlike something?

To unlike something click pink heart below the content. The heart will turn white.
Note: You can only unlike photos, links and notices that you previously liked.


How do I send a message?

To send new message, click Messages on your home page. You will be redirected to your Inbox, where you can find all your messages.
Click New Message in top right corner of the page. Compose your message by selecting recipients and typing text. When your message is ready, click Send.

To reply a message you’ve received, simply open it and start typing in the field below. When your message is ready, click Send.

Your message will be delivered immediately.

What happens when I message someone?

When you send someone a message, it gets delivered to their inbox. Notification about new message is displayed on their home page.

Can I unsend a message once it has been sent?

No, sent messages can't be unsent or removed from the recipient's inbox.

Who can I send messages to?

You can send messages to your Tapestry contacts.
When composing message, you can select one or more recipients.
According to Tapestry privacy policy, you can’t message users who are not on your contact list.

How do I delete messages or a conversation?

To delete message from your inbox, click on it and display it in full view.
Click ...More in top right corner of the page. Then click Delete.
Your message will be deleted immediately.

Note: Deleted messages can’t be restored.

Keep in mind that deleting a message or conversation from your inbox won't delete it from your contact's inbox. It isn't possible to delete sent or received messages from a friend's inbox.

Can I retrieve deleted messages?

No. Deleting a message permanently removes it from your inbox. Albums

Med Reminders

How do med reminders work?

Don’t forget about taking your medicine. Set med reminders on your Tapestry. Every time you need to take your medicines, you will receive notification on your phone or tablet.

How to add new med reminder?

Click Menu button in left top corner of your Home Page. Select Med reminder from the menu displayed. You will be redirected to your med reminders page.

Click Add (+) in top right corner of the page. Edit your med reminder, by entering name and dosage of the medicine. Then select day or days when reminder will be active. To set reminder’s hour, click on the clock displayed.

Click Save to activate your reminder.

How to edit my med reminder?

Click Menu button in left top corner of your Home Page. Select Med reminder from the menu displayed. You will be redirected to your med reminders page, where all your reminders are displayed.

Select the reminder you want to edit and click on it. Edit reminder’s details and confirm changes made by clicking Save.

How to delete my med reminder?

Click Menu button in left top corner of your Home Page. Select Med reminder from the menu displayed. You will be redirected to your med reminders page, where all your reminders are displayed.

Select the reminder you want to delete and click X button displayed. Your reminder will be deleted immediately.

Note: Once you delete your reminder, it can’t be restored.

Where am I?

What is „Where am I?” and how it works?

When you’re lost Where am I? helps you find your way or alert your family.

When you enter Where am I? page, your current location will be displayed on simple map. You can find your way home or alert your family by clicking Send SOS.

What happens when I send SOS to my family?

When you send SOS your family members receive message that contains your current location.

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